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Frequently Asked Questions
Find quick answers to common questions
What are your support hours?
Our support team is available 24/7 via live chat. Email and phone support are available Monday-Friday, 9am-6pm EST.
How long does it take to get a response?
We typically respond to emails within 24 hours. Live chat responses are usually immediate during business hours.
Do you offer priority support?
Yes, priority support is available for Business and Enterprise plans. Contact [email protected] for details.
Where can I access documentation?
Documentation and API references are available inside the Optimic console for authenticated customers.
Our Headquarters
Address
Casanova 118
Barcelona, Spain
Support Hours
24/7 AI-powered support available
Human team: Mon-Fri 9AM-6PM EST
Global Remote Team
Operating across multiple time zones